Shahid Kamal Ahmad used to work for Sony as their Strategist Content Director, where he worked to ensure indies would be Sony exclusives. One of those was No Man’s Sky, and even though Ahmad no longer works at PlayStation, he has plenty to say about the recent rash of demands for refunds from the game. He’s especially irate at those who have demanded refunds after spending several hours with it.
Most players are demanding refunds over the apparent lack of multiplayer, which they do not feel was advertised adequately to explain exactly what the multiplayer feature would entail. Sony initially dug its heels in regarding refunds but has since refunded players for the game, even those who have logged over 40 hours in the game. It’s these latter players that have fired up Ahmad’s ire, especially that he is now an indie developer. Most likely, he among several indies, are appalled that this could be a trend, something that could affect the livelihoods of all indie developers.
Ahmad whipped out a frenzy of angry tweets about the situation, calling those who received a refund after playing for numerous hours a “thief.”
Here’s the good news: Most players are not thieves. Most players are decent, honest people without whose support there could be no industry.
— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
We’re not talking about a consumer product in the factory sense. We’re talking about a work of art. You can’t just treat it like a widget.
— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
He does concede that if a game is broken from the beginning, then of course a refund is warranted.
We’re not talking about a consumer product in the factory sense. We’re talking about a work of art. You can’t just treat it like a widget.
— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
But he draws the line at demanding a refund after playing 50 hours.
I’ll say it again. 50 hours. How long do they need, 5 billion hours? They still wouldn’t have seen it all. https://t.co/sHVZSR1G8R
— Shahid Kamal Ahmad (@shahidkamal) August 28, 2016
What do you think? Does it matter how long you’ve played a game in order to get a refund?