Final Fantasy XIV director and producer Naoki Yoshida has apologized to players for login and congestion issues stemming from the early access of Endwalker, and has offered seven days of free game time to all players as compensation.
This offer also extends to players who are currently availing the 30-day free play period after registering the full game. The free seven-day period kicks off tomorrow, December 7th, with the launch of Endwalker. Yoshida added that Square Enix may consider further compensation depending on the situation.
As far as the actual issue is concerned, Yoshida said that all Worlds across all regions have been hitting maximum capacity, resulting in lengthy login queues. For that, he is “truly sorry.”
Yoshida wrote:
Currently, all Worlds across all regions have been hitting the login cap for extremely long periods of time, and the progression of login queues is being slowed dramatically. Across the FFXIV service as a whole, the number of simultaneous logins has reached the hardware limit, and as a result, logging in has required an extremely long time, especially during ‘peak hours’ when we tend to see increased player activity. For this, I am truly sorry.
Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription. This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts.
[Source: Final Fantasy XIV]
